Terms and Conditions

TERMS AND CONDITIONS

The conditions are the terms on which Kreative Embroidery and Design Ltd (hereinafter referred to as 'The Company’) contract for the sale and/or supply of goods and services and no variation or modification of these terms and conditions (notwithstanding any conditions or terms included in the Customer Order or any subsequent documentation) shall be of any effect unless expressly agreed in writing by the Company and signed by The Proprietor of the Company.

ORDER AND PERSONALISED GOODS

No Order shall be binding upon the Company until it has been expressly accepted in writing by the Company.  When an order is placed for personalised goods it can only be cancelled in writing within 72 hours from receipt of an invoice.  After that the order cannot be cancelled and no refund will be offered.  This also applies to goods and garments specifically ordered in for the Customer.  Items which have been personalised to the Customers request will not be refunded unless we have made a mistake and it is different to the order placed by the Customer.  The Customer is responsible for ordering the correct size and colour and takes responsibility for thread colours and fonts chosen.  We take no responsibility for customer mistakes.

PRICES

Prices for the Company goods may be subject to alteration and Orders are accepted on the basis that the goods will be invoiced at the prices ruling at the date of dispatch by the Company unless otherwise stated on the Company's quotation.

PAYMENTS

Unless previously agreed, all goods must be paid for within 7 days from the time of ordering or receiving of Invoice.  No goods may be released, picked up or sent unless full cleared payment has been received by the Company.  

OWNERSHIP OF GOODS

Property ownership of the goods shall not pass to the Customer until the goods are paid for in full by the Customer and the Company have the right to recover such goods not paid for in full at the expense of the customer.

WORK UNDERTAKEN ON CLIENTS GARMENTS OR PRODUCTS

The Company will not be held responsible for any damage to Customers garments or products due to the embroidery process including mis-spelling of names provided by the client.

LOGOS AND ARTWORK

It is the Customers responsibility to have permission and copyright to use any artwork or logo submitted to the Company to use for embroidery and the Company will not be held responsible for the use of the logo and its reproduction.  The Company will require clear artwork in jpeg or vector format and until this is provided an order cannot be put into work.   The time of dispatch will be dependent upon the customer providing the artwork.

CANCELLATIONS

Your right to cancel an order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to personalised products. Cancellations will only be accepted at our discretion, for example if the clothing/artwork has not been started (usually within 3 days of the invoice sent), then your order maybe cancelled. The Company reserves the right to refuse cancellations of orders placed by Customers and acceptance of goods returned to the Company without permission will be refused.  In respect of any goods returned to the Company with its permission, the Customer shall be responsible for the return transport. Any expense incurred by the Company prior to an order cancellation will be paid in full by the Customer. If a bespoke item is ordered and made awaiting embroidery no refund will be made on the item.

DELIVERY

Any times and or/dates whenever and howsoever stated or given by the Company are given and intended as best estimates only and shall under no circumstances whatsoever be or become of the essence of any contract between the Customer and the Company and the Company shall under no circumstances whatsoever be liable to the Customer for any loss, damage or expenses whether caused directly or indirectly by or from any delay in the delivery of the goods.

SPECIFICATION

Information regarding the Company's goods in catalogues or on the website provided by the Company to the Customer are given in good faith but are intended as being approximate and it shall be the duty of the Customer to rely on its own judgement as to the nature, quality and suitability for its purpose of the Company's goods.  The Company reserves the right to alter or amend colours and specifications without prior notice.  The Customer is responsible for ordering the correct size and colour and takes responsibility for thread colours and fonts chosen.  We take no responsibility for customer mistakes.

DAMAGE 

Where goods are delivered by outside carriers, damage or part loss claims cannot be entertained unless the Carrier and the Company are notified in writing within two days from the date of delivery.  Goods we do not carry and are ordered in for customers are non-refundable unless faulty.  Damaged, defective or incorrect goods must be advised by email within 48 hours of receipt and immediately returned.  Soiled or used goods will not be accepted for return.  Any return packages must be sent by Royal Mail Recorded Delivery or by a registered courier at the Customers expense.

LAW AND JURISTRICTION

The Laws of England and Wales shall be the only Laws applying to this Contract and any litigation arising out of this Contract shall be conducted only in England.